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Returns Policy
Returns Policy
At Epumod, we are committed to ensuring your satisfaction with our products. If you’re not entirely pleased with your purchase, we’re here to assist you through our straightforward return policy. Please read the following guidelines to understand how our return process works:
30-Day Return Window:
- Our return policy allows you to initiate a return within 30 days from the date of delivery. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
- To be eligible for a return, your item must be in its original condition, unused, and in its original packaging.
Initiating a Return:
- Contact our customer support team at support@epumod.com to start the return process.
- Provide your receipt, order number and details of the items you wish to return.
- Our customer support team will guide you through the next steps and provide you with a return authorization.
Return Authorization:
- To ensure a smooth return process, a return authorization is required for all returns.
- Once you’ve received the return authorization, you can proceed with shipping the item(s) back to us.
Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged item).
- We recommend using a trackable shipping method and retaining the tracking information until your return is processed.
Refund or Exchange:
- Once we receive and inspect the returned item(s), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
- Refunds will be issued to the original payment method used during the purchase.
- Exchanges are subject to availability; if the desired item is unavailable, a refund will be issued.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
- We will arrange for a replacement or refund, and we may request photos of the damaged or defective item.
Non-Returnable Items:
- Certain items are exempt from our return policy, including personalized or customized products and final sale items.
Cancellations:
- If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
- Once an order has been shipped, the return process should be followed for a refund or exchange.
Contact Us
If you have any questions about our returns policy or need assistance with your return, please don’t hesitate to contact our customer support team at support@epumod.com.
We are here to ensure a smooth and hassle-free return process and to address any concerns you may have.
Please note that our return policy is subject to change, and any modifications will be updated on this page. Thank you for choosing Epumod International, and we appreciate the opportunity to serve you with our exceptional products and services.
